My wife and I were attending a wedding in the area stayed at this hotel. When we arrived, there was only one person at the front desk so we had to wait in a long line to check in. Just as we got to the front of the line, another person (the front end supervisor) popped out of a backroom and started to help with the check in process. We were given keys to our room (which didn't work) went back down to the desk, waited in line again and were given replacement keys (which didn't work). When we returned to the front desk for the third time, we were given a different room. When we got into the room, we wanted to wash our hands and discovered that there was no soap. Again we went to the front desk and were told that they had no bar soap and that we would have to use the soap from the dispenser in the shower - not an easy thing to do when the shower floor is wet and there are mobility issues. We complained but were told that if we stayed at this hotel again, they would try to take better care of us, As a loyal Marriott customer, I am very disappointed in this hotel. A very bad job by the management.
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